| About SiteDrafter |
| Sign-Up Process |
| Making Changes to my Web site (Account Manager) |
| Catalog |
| Billing |
| Q: Do I have to sign a contract with SiteDrafter? |
| A:No. There is no contract to sign in order to purchase SiteDrafter. Simply visit our site http://www.sitedrafter.com or call 1-866-4EATELWEB to signup. |
| Q: What is a browser? |
| A:A browser is the program that lets you view web pages on the Internet. Two popular browsers are Netscape Navigator and Internet Explorer. |
| Q: Will my Website design be unique? |
| A: Each Web site template gives you the structure for your site then you add unique elements according to your needs. You can include your company information, logo, artwork, photos, and personalized text. Our library of template designs is always growing. |
| Q:How doesSiteDrafter ensure security? |
| A:We use industry-standard 128-bit SSL encryption. |
| Q: Can I get statistics related to my SiteDrafterWeb Site? |
| A:Yes. With the Basic Web Site you will receive the number of pages viewed throughout the whole site for a current day or you can search by a particular date range. You will also receive the number of pages viewed by the individual page for the current day or you can search by a particular date range. If you choose our Basic Web Site with E-commerce Add-On, you will receive additional statistics including order management, sales reports, product and catalog page views. |
| Q: What is an Internet Merchant Account? |
| A:An Internet Merchant Account will allow you to approve and process credit card transactions real-time. You can purchase an Internet Merchant Account through your Account Manager. All you need to do is fill out the application and you can get a merchant account through Card Services International. Sign-up for an Internet Merchant Account. |
| Q: Why would I need an Internet Merchant Account? |
| A:An Internet Merchant Account will allow you to approve and process credit card transactions real-time through your SiteDrafter's E-commerce Add-on. You are not required to purchase an Internet Merchant Account for your E-commerce Add-on. You may still process credit cards as if you were accepting card numbers over the phone. You may also choose to restrict your users from entering their credit card number online, in which case you would be required to accept all payments by mail or phone. An Internet merchant account is not required for the SiteDrafterE-commerce Web Site. You can sign-up for an Internet merchant account through your Account Manager. SiteDrafter works exclusively with Card Services International and SiteDrafter is not compatible with any other merchant account vendor. To sign-up for an Internet Merchant Account click here. |
| Q: What if I already have an Internet Merchant Account? |
| A:SiteDrafter works exclusively with Card Services International and SiteDrafter is not compatible with any other merchant account vendor. |
| Q: How are shipping charges for my store set-up? |
| A:There are two shipping options from which you may choose: flat rate and price-range shipping. Your shipping option can will need to be set-up in your Account Manager. Click on the E-commerce content tool link in the Account Manager. Then, click on the shipping sub-navigation link. Select which shipping option you would like to set-up for your website, flat rate or price-range shipping. |
| Q: What is a domain name? |
| A:Your domain name (also called a "URL") is the address people use to find your website on the Internet. When you purchase a SiteDrafter website you receive a SiteDrafter domain name, for example, http://www.sitedrafter.com/websitename. You can purchase your own domain name through SiteDrafter for an additional fee of $25 per year. If you purchase your own domain name, then "sitedrafter.com" would not appear in it. An example of what your own domain name would look like is http://www.websitename.com. Your e-mail addresses are also affected by your domain name. For example, if you use the SiteDrafter domain name, http://www.sitedrafter.com/websitename, then you e-mail addresses will be myname@sitedrafter.com. If you purchase your own domain name, http://www.websitename.com, then your e-mail addresses will be myname@websitename.com. |
| Q: What if I already have a domain name? |
| A:You may also transfer an existing domain name to SiteDrafter. If you already have purchased a domain name and would like to use it as your website's domain name, you may request a transfer in the Account Manager or during signup process. Once you log in, click on the "Purchase/Transfer Domain Name" link. |
| Q: Can I have my own domain name as a Web Site address? |
| A:Yes. You may purchase your own domain name through SiteDrafter. If you already have your own domain name, then we can transfer it and use it for your new SiteDrafter website at no additional cost. |
| Q: Is a HomePage included in my five static pages that I choose? |
| A:No. A Home Page is included in the Basic Website package. You can still choose five different static pages. |
| Q: Do I have to choose all five static pages at once in order for my Web Site to be published? |
| A:No. You may choose any number of static pages when you sign-up. Through our Account Manager you may make additions and/or revisions at your convenience. |
| Q: Can I request a page that you do not offer? |
| A:Yes. To request a particular page that is not offered by SiteDrafter, simply call and speak to a SiteDrafter representative at 1-866-4EATELWEB. |
| Q: Why do I need search engine registration? |
| A:There are numerous ways in which an Internet user can locate your business on the web. One of the most popular ways is to conduct a search through a search engine such as Infoseek or Yahoo. SiteDrafter has put together a document to help you register your site with the top ten search engines. Once you are a member, you can download our Search Engine Registration Manual. |
| Q: How do I publish my Web Site? |
| A:When you have entered all of the content for your entire Web Site, you will be allowed to submit it to SiteDrafter. Once you submit all of your content, your website will be built in 2-7 business days. After it is completed, then you will receive an email including the link to your website. If you approve the site design, then your Web Site will be published immediately. If you disapprove wish to make changes to your site before "going live", then you will need to go to the "Submit Content" section of the Account Manager and edit your content. |
| Q: Do we need any special hardware or software to use SiteDrafter? |
| A:No. The only software you need is an ordinary browser: we recommend using Internet Explorer 5.0 or higher. If you plan to include images on your site, you may need a scanner or digital camera. |
| Q: How do I purchase a SiteDrafter? |
| A:There are many ways to purchase a SiteDrafter. You may visit our website to signup online at http://www.sitedrafter.com or you may call us at 1-866-4EATELWEB. |
| Q: What information will be needed to purchase a SiteDrafter? |
| A:During the sign-up process you will need to provide us with the following information: name, e-mail address, physical address, daytime phone, and billing information. During the sign-up process, you will select which template style and color you would like. You will also choose your static pages, dynamic features, and provide us with your e-mail addresses. |
| Q:What if I do not have access to a computer to sign-up? |
| A:You may call us for assistance 1-866-4EATELWEB. |
| Q: How do I change content on my Web Site? |
| A:You can submit changes to SiteDrafterat anytime through your Account Manger. Your Account Manager is the best way for you to communicate with us. Simply submit your change request(s) and we do all of the work for you. Most changes will be published in 1-2 business days, unless we are waiting on images from you. |
| Q:How do I change from a Basic Website to an E-commerce website? |
| A:To change from a Basic Website to an E-commerce website, login to your Account Manager and click on Purchase Additional Components. Click on the sub-navigation, Add an E-commerce Add-On. Click on the check box to add the E-commerce Add-On and then click on the submit button. You now must enter your products for your catalog in the E-commerce Content Tool. |
| Q: Can I add a static page or dynamic page/feature to my website? |
| A:Yes. You will receive six static pages and one dynamic page with the basic package. You may purchase additional static pages for an additional cost of $5 per page per month. You may purchase additional dynamic features at a cost of $10 per feature per month. You may add additional static pages or dynamic features in your Account Manger. |
| Q: How do I send images? |
| A:There are two ways for you to send images to SiteDrafter. You can upload your images directly to our server through your Account Manager. You can mail the images to SiteDrafter, following our naming convention for each image. If you are mailing images to us, we will provide you with a code to name each image so that we know what page and where you would like the image to appear. This information will be provided to you as you submit the content for your website in your Account Manager. |
| Q: How do I name my images? |
| A:When you are entering content for your pages, you can either upload your image to our server or mail the images to us. If you upload the image to our server, you do not have to follow our naming convention. It is only when you are mailing your images to us that you must follow our naming convention so that we know which page to place the image on and where on the page it will go. During the "Submit Content" session, you can select to mail the image in and at this time a code will be given to you to include with your image when they are mailed. |
| Q: Can I mail my images to SiteDrafter? |
| A:Yes. You can mail your images to SiteDrafter. However, you must name your images according to our naming convention. If you are sending us a disk, you must name each image on the disk according to our naming convention.You receive five scanned images with the Basic Website; additional scanned images are a one-time fee of $5 per scanned image. |
| Q: Can I change the order of my navigation? |
| A:Yes. You may change the order of your main navigation and sub-navigation at any time through your Account Manager. To change the order of your navigation, login to the Account Manager and select the link Manage Your Navigation Bar. Enter the corresponding number in the text box in front of the page name. To make a main navigation item a sub-navigation item, then click on the the radio button Make sub-navigation and select from the drop-down box the main page to place this page under. |
| Q: How do I add products to my store? |
| A:If you have already supplied SiteDrafter with your catalog products and you would like to add more products to your store follow these steps. You will need to login to your Account Manager. Click on the link, "Manage Your Catalog" and click on "Category/Product". Begin building your catalog on this page. |
| Q: What pages come with the E-Commerce Add-On? |
| A:The pages that come with the E-commerce Add-On are the same as the Basic Website plus catalog, shopping cart, and order status. |
| Q: Where are the additional E-Commerce pages on my navigation? |
| A:The catalog, shopping cart, and order status pages for your E-Commerce Add-On appear on the bottom of your navigation menu. You will not be able to change the order of these pages on your navigation menu. |
| Q: Do I have to put all products in at once before my site is published? |
| A:No. With the Basic website with E-commerce Add-On you will receive a catalog of 25 products. You do not have to enter all of the 25 products at one-time; however you must enter at least one product in order for your catalog to be published. |
| Q: If I choose an E-commerce Add-on, will taxes be applied to my sales? |
| A:You will be allowed to set-up taxes according to individual states. After you purchase a SiteDrafterwebsite you will be asked to set-up your tax structure(s) through your Account Manager. |
| Q: How do I view my account billing information? |
| A:You can view your account information at anytime through your Account Manager. Click on the link, "My Account" and click on "Current Features." The "Current Features" section will show the current options for your account. To view account history, click on the link "Account History." |
| Q: Can I add e-mail addresses to my account? |
| A:Yes. You can add more e-mail addresses at anytime. You receive five e-mail addresses with the SiteDrafterpackage and you have the option to purchase an additional 10 or 50 e-mail addresses. |
| Q: Can I add additional static pages or dynamic features to my website? |
| A:Yes. To add additional static pages or dynamic features, click on the main navigation link, "Purchase Additional Components". Then, click on the sub-navigation link, "Add Additional Static Pages/Dynamic Features". Select the static pages and/or dynamic features that you would like to add to your Web Site and then click on the "Add" button. |
| Q: What is SiteDrafter's billing schedule? |
| A:Once you sign-up for SiteDrafter,you will have 30 days to submit all of your content before billing begins. If all of your content has not been submitted after 30 days, we will begin billing. If you submit all of your content before 30 days have passed billing will begin when your site is published. All services that you purchase will be purchased for one full month: so services will be pro-rated. |